Your privacy matters to us. This Privacy Policy explains exactly what personal data zh55 collects from Pakistani players, how it is used, who it is shared with, and what rights you hold over your information. We are committed to protecting your data in line with international best practices.
Six core principles that guide how zh55 handles your personal information every single day.
All data transmitted between your device and zh55 servers is protected by industry-standard TLS encryption. Your account credentials, payment details, and personal information are never sent in plain text across any connection.
zh55 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely to operate your account, process transactions, and improve the zh55 platform experience.
You have the right to access, correct, export, and request deletion of your personal data held by zh55. Submit a request to our support team at any time and we will respond within 30 days in accordance with our data retention obligations.
zh55 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively or for purposes beyond those stated in this policy.
Promotional communications from zh55 are always opt-in. You can withdraw consent for marketing emails, SMS notifications, and push alerts at any time via your account settings or by contacting support. Transactional messages cannot be opted out of as they are essential to account operation.
zh55 processes personal data in strict compliance with the requirements of its international gaming licence, including anti-money laundering (AML) and Know Your Customer (KYC) obligations. Data shared with regulatory bodies is the minimum required by law.
zh55 is an internationally licensed online casino and sportsbook platform accessible at zh55.pro. The zh55 platform serves players across Pakistan, offering cricket betting, live casino games, slots, kabaddi markets, and more — all denominated in Pakistani Rupees (PKR) with support for JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
For the purposes of this Privacy Policy, zh55 is the data controller responsible for personal information collected through the zh55 website and associated services. If you have any questions about how zh55 handles your data, contact our dedicated support team at [email protected].
Notice: This Privacy Policy applies exclusively to data processed by zh55 in connection with your use of the zh55.pro platform. It does not apply to third-party game providers, payment processors, or any external websites that may be referenced on the platform.
This Privacy Policy applies to all personal data collected, processed, and stored by zh55 in connection with:
This Policy should be read alongside the zh55 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into zh55's overall user agreement.
zh55 collects personal data across the following categories. Only data that is necessary for a stated purpose is collected — we do not collect data speculatively.
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Identity & Contact | Account operation, KYC, communications | Duration of account + 5 years |
| KYC Documents | Regulatory compliance, AML | Duration of account + 7 years |
| Financial & Transaction | Payment processing, fraud prevention | Duration of account + 7 years |
| Gaming & Betting Activity | Service delivery, responsible gaming monitoring | Duration of account + 5 years |
| Technical & Device | Security, fraud detection, analytics | 13 months from collection |
zh55 collects personal data through the following channels and mechanisms:
The majority of personal data zh55 holds is provided directly by you at registration, during the KYC verification process, when making deposits or withdrawals, when contacting support, or when updating your account profile. This is the primary source of identity, contact, and financial data.
Technical and device data — including IP address, browser type, and session timestamps — is collected automatically by zh55's servers each time you access the platform. This data is collected for security purposes and to detect fraudulent or prohibited access patterns (for example, access from Prohibited Territories via VPN).
zh55 uses cookies and similar tracking technologies to enhance platform performance, maintain your session, remember your preferences, and gather aggregate usage analytics. A detailed breakdown of the cookies used by zh55 is set out in Section 8 of this Policy.
zh55 may receive supplementary identity verification data from certified third-party KYC providers, fraud screening services, and payment processors as part of compliance and anti-fraud operations. This data is not used for marketing purposes and is processed solely within the scope of the stated compliance function.
zh55 processes personal data only where a valid legal basis exists. The legal bases relied upon by zh55 are as follows:
zh55 uses your personal data for the following specific purposes:
Responsible Gaming use of data: zh55 uses gaming activity and transaction data to identify potential problem gambling patterns. Where zh55's responsible gaming monitoring systems flag elevated risk, zh55 may contact you directly and, in certain cases, apply account restrictions in line with our licence obligations. This processing is carried out in your interest and that of broader player welfare.
zh55 does not sell, rent, or trade your personal data. Data is shared only in the following circumstances and only to the extent strictly necessary for the stated purpose:
Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely to process deposits and withdrawals. Each payment provider operates under its own privacy policy and data security standards. zh55 shares only the transaction data these providers require to complete the payment instruction.
KYC document data may be shared with certified third-party identity verification service providers contracted by zh55 to perform document authenticity checks. These providers are bound by strict data processing agreements and are prohibited from using your data for any purpose outside the verification function.
A limited account identifier (not your full name or contact details) is passed to third-party game providers to enable game session initiation and round reconciliation. Game providers do not receive your financial or KYC data.
zh55 will disclose personal data to regulatory bodies, gaming licence authorities, financial intelligence units, and law enforcement agencies where required to do so by law, court order, or in response to a valid lawful request. zh55 will not notify you of such disclosure where doing so would be unlawful or would compromise an active investigation.
Personal data may be shared with companies within the zh55 group and with contracted technical service providers (e.g., cloud infrastructure, security monitoring, customer support software) who process data on zh55's behalf under binding data processing agreements that prohibit independent use of your data.
zh55 uses the following categories of cookies on the zh55.pro platform:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Maintain your login session, remember cart/bet slip state, prevent CSRF attacks. Required for the platform to function. | No — essential to site operation |
| Functional | Remember your language preference, display settings, and responsible gaming tool configurations. | Yes — via browser settings |
| Analytics | Aggregate, anonymised data on page visits, navigation paths, and feature usage — used to improve platform experience. | Yes — via cookie consent settings |
| Security | Fraud detection signals, bot prevention, and suspicious session monitoring. These cookies do not track your behaviour for marketing purposes. | No — required for account security |
zh55 does not use third-party advertising or behavioural retargeting cookies. You can manage non-essential cookie preferences through your browser settings. Disabling essential or security cookies may prevent some platform features from working correctly.
zh55 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and gaming licence conditions. The primary retention periods are set out in the table in Section 3 of this Policy.
Following account closure — whether voluntary or initiated by zh55 — your data is retained for a minimum period of five years (identity and gaming data) and seven years (financial and KYC data) to comply with AML record-keeping obligations and to enable the resolution of any outstanding disputes or regulatory investigations that may arise after closure.
After the applicable retention period expires, zh55 will securely delete or anonymise your personal data. Anonymised, aggregate data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
zh55 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key measures include:
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, zh55 will notify affected users without undue delay and in accordance with the notification obligations of its gaming licence authority.
Your responsibility: zh55's security measures protect data on our systems. You are responsible for maintaining the security of your account password and device. Use a strong, unique password for your zh55 account and enable two-factor authentication in your account settings.
As a zh55 account holder, you hold the following rights in relation to your personal data. zh55 will respond to all valid rights requests within 30 days of receipt:
Right of AccessRequest a copy of all personal data zh55 holds about you, including its source, purpose, and any third parties it has been shared with.
Right to RectificationRequest correction of any inaccurate or incomplete personal data held in your zh55 account. Some corrections require KYC re-verification.
Right to ErasureRequest deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to zh55's legal retention obligations (see Section 9).
Right to Restrict ProcessingRequest that zh55 restricts processing of your data — for example, while a rectification request is being assessed — without deleting the data.
Right to Data PortabilityRequest your personal data in a structured, commonly used, machine-readable format suitable for transfer to another service provider.
Right to ObjectObject to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. zh55 will assess each objection on its merits.
Withdraw Marketing ConsentWithdraw consent for marketing communications at any time via account settings or by contacting support. Withdrawal does not affect prior lawful processing.
Automated Decision RightsRequest human review of any significant decision made about you solely by automated processing, including responsible gaming restrictions triggered by algorithmic monitoring.
To exercise any of these rights, contact zh55 at [email protected] with the subject line "Data Rights Request". You will be asked to verify your identity before your request is processed.
zh55 operates a strict 21+ age policy. The platform is not intended for, and does not knowingly collect data from, individuals under the age of 21. Age verification is a mandatory step in the zh55 registration and KYC process.
Where zh55 discovers or has reasonable grounds to believe that an account is held by an individual under 21 years of age, zh55 will immediately close the account, reverse any deposits where technically possible, void any winnings, and securely delete the personal data associated with that account in excess of what is required to document the underage access incident for regulatory reporting purposes.
If you believe that a person under 21 has registered or is accessing a zh55 account, please report this immediately to [email protected]. zh55 takes underage gambling extremely seriously and will act on all credible reports promptly.
The zh55 platform may contain links to third-party websites or services — for example, links to the websites of game providers or payment processors within informational content. This Privacy Policy does not apply to any third-party website or service accessed via such links.
zh55 is not responsible for the privacy practices, data collection, or security standards of any third-party website. You should review the privacy policy of any external site you visit. zh55 does not endorse or make any representations regarding the data practices of third-party operators whose games or services are accessible through the zh55 platform.
zh55 operates internationally and your personal data may be transferred to, stored in, or processed by servers and service providers located outside of Pakistan. Where such transfers occur, zh55 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Policy.
Safeguards used by zh55 for international data transfers include: binding data processing agreements with all data processors containing standard contractual clauses, requirements that third-party processors maintain ISO 27001-equivalent information security standards, and contractual restrictions on onward transfer of data without zh55's prior written consent.
zh55 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, gaming licence requirements, platform functionality, or data processing practices. Where material amendments are made, zh55 will notify registered users via the email address associated with their account, with a minimum of 14 days' advance notice before the amended Policy takes effect.
The "Last updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the zh55 platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any amendment, you may request account closure before the effective date.
For minor, non-material amendments (such as corrections of typographical errors or clarifications that do not change the substance of the Policy), zh55 may update the Policy without advance individual notification.
If you have any questions, concerns, or complaints regarding this Privacy Policy or zh55's data processing practices, please contact our support team through the following channel:
Email: [email protected]
Support hours: 9:00 AM – 1:00 AM PKT, daily (English & Urdu)
zh55 aims to respond to all privacy-related enquiries within five business days. For formal data rights requests, please include "Data Rights Request" in the subject line of your email and provide sufficient detail to allow zh55 to identify your account and the specific right you wish to exercise.
If you are not satisfied with zh55's response to a privacy complaint, you have the right to escalate your complaint to the data protection supervisory authority in your jurisdiction or to the regulatory body designated by zh55's gaming licence authority. Details of the applicable escalation authority will be provided upon request.